I get the message: "Server connection failure". What is the problem ?

Short description of the error message
The address of the server is known, but it is not possible to connect to it.

Solution suggestions
Please check the following - if you are updating:

a. Direct from the Eset's web server

1. Make sure your internet connection is established
2. 2. If you are using firewall, make sure it is set so that it allows NOD32CC to connect to the update server and must be allowed to download the updates (e.g. for Zone Alarm firewall: in the Programs Tab, for NOD32CC (program) select: "Allow Connect and Allow Server for both Local and Internet")
3. If you are using proxy server, make sure the parameters to connect to it have been entered in the "Connection setup" dialog window
4. Make sure you have the correct server listed in the "Location" section.
5. Try rebooting your computer
6. If the problem persist - contact support

b. From the Update server in your Local Area Network

1. Make sure that the Update server in your Local Area Network is reachable from your computer
2. Make sure you have the correct server listed in the "Location" section.
3. Try rebooting your computer
4. If the problem persist - contact support